Delivery Manager, Self-Service
About the Role
Xsolla is evolving its partner platform to support a growing portfolio of audience-specific products and experiences. This initiative is actively expanding, with new products and their dedicated entry points launching in phases throughout the year.
We are looking for a Delivery Manager to drive execution of this program and, once products go live, to own the operational coordination that keeps them running smoothly. This is a two-phase role. In the build phase, you will coordinate delivery across Product, Engineering, Design, and Marketing to ship on schedule. Post-launch, you will run the operational backbone that connects each product to the teams supporting it.
Reporting to the Business Accounts lead, this is a high-trust, high-visibility role at the center of one of Xsolla 's core platform initiatives.
Responsibilities
Delivery & Launch Coordination
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Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences;
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Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify and escalate risks and blockers before they affect delivery;
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Coordinate cross-functional launch readiness for each new product release;
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Track progress in Jira and keep delivery status accurate and current;
Stakeholder Communication & Meetings
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Prepare and run recurring program meetings — distribute agendas in advance, capture action items, and follow them through to completion;
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Publish a regular status update covering progress, upcoming launches, and active blockers;
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Act as the primary point of contact for coordination questions across teams;
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Maintain Confluence documentation for processes, decision logs, and launch playbooks;
Operational Coordination
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Design and operate the collaboration framework connecting launched products with partner departments (Marketing, DevRel, Support, Product, Engineering) — intake, SLAs, escalation paths;
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Operate the request intake and tracking system — receive needs, route to owners, monitor progress;
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Run regular syncs with key contacts across departments and resolve or escalate blockers;
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Build and maintain operational playbooks so the model scales cleanly as the portfolio grows;
Insights & Feedback Loop
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Capture feedback from product teams and product owners, route actionable items, and close the loop;
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Synthesize recurring themes into input for product prioritization;
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Track delivery and operational metrics and surface friction across the partner journey.
Requirements
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3+ years of program, project, or delivery management experience in a technology or platform organization;
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Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment;
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Proficiency with Jira and Confluence for tracking, reporting, and documentation;
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Strong written and verbal communication, with experience producing status updates, meeting materials, and operational documentation;
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Ability to work independently, manage competing priorities, and proactively identify and escalate issues;
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Track record of establishing and improving operational processes;
- Fluent English.
Nice to Have
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Background in gaming, digital commerce, or platform-as-a-service environments;
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Experience launching products or platforms from zero to one;
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Familiarity with B2B SaaS, customer success, or partner-facing programs;
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Experience working with distributed, async-first teams across multiple timezones.
Originally posted on Himalayas