Delivery Manager
About Ubiminds
Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. We curate top 5% Brazilian talent to support our clients’ LATAM strategy, combining high performance with a strong focus on people experience.
Our Culture
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People First: We prioritize people above all.
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Challenge Yourself: Continuous improvement is part of who we are.
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Make It Happen: Ownership and attitude matter.
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We’re In This Together: Collaboration drives our success.
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Averaging On Awesome: High standards are the norm.
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Keep It Real: Transparency and honesty always.
Perks & Benefits
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Work in a fast-paced and innovative environment, interacting with leaders of industry-leading companies.
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Rely on a network of partners and allies that will help you convert grit into revenue.
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Choose to work remotely or at our office – we are a distributed team, after all.
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Get your own MacBook (none of that BYOD stuff here).
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Enjoy tasty snacks, soft drinks, and booze at our HQ.
About the Role
We are looking for a proactive, empathetic, and business-oriented Delivery Manager to join our Delivery Team.
In this role, you will act as a strategic partner to clients and a trusted point of contact for our Ubiminders , ensuring a high-quality experience on both sides. Your main focus will be to understand, track, and communicate the impact of our consultants’ work , making sure clients clearly perceive the value delivered.
You will play a key role in client retention and experience , working closely with People teams, while also supporting account growth through insights in partnership with Account Managers. This role requires a highly consultative mindset, with strong relationship management and communication skills.
What You’ll Do
Client Relationship & Value Delivery
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Build strong relationships and act as the main point of contact for delivery topics.
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Lead regular client syncs, ensuring alignment, transparency, and satisfaction.
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Clearly communicate the business impact and value generated by consultants.
Delivery Excellence & Value Tracking
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Monitor consultant performance and ensure alignment with client expectations.
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Track delivery health, proactively identifying and mitigating risks.
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Provide visibility into results, outcomes, and overall impact.
Consultant Experience & Retention
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Build trust with consultants through regular check-ins and ongoing support.
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Identify early signs of disengagement or attrition risk and act proactively.
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Partner with People teams to support development and retention strategies.
Risk & Issue Management
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Identify and manage risks related to performance, engagement, and satisfaction.
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Handle complex situations and mediate conflicts between clients and consultants.
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Escalate issues when needed, ensuring timely and effective resolution.
Project Management
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Manage outsourcing projects (when applicable), ensuring alignment on scope, timelines, and deliverables.
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Monitor progress and proactively mitigate risks.
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Keep stakeholders aligned throughout the project lifecycle.
Opportunity Identification & Growth Support
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Identify opportunities for expansion within existing accounts.
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Share insights with Account Managers to support growth strategies.
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Contribute to long-term partnerships through consistent value delivery.
Cross-functional Collaboration
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Collaborate with Talent, People, and Account teams to ensure alignment.
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Support hiring and onboarding processes when needed.
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Contribute to continuous improvement of delivery and internal processes.
What We’re Looking For
Mandatory Skills
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Native or bilingual proficiency in English and Portuguese .
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Experience in Project Management, Client Success, or Account Management (preferably in tech, outsourcing, or staffing).
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Strong ability to understand and communicate busin