Delivery Excellence Manager - Caribbean
Delivery Excellence Manager (Remote) - Caribbean
Delivery, Operations and Strategy
Base salary + commissions (if you are best at your work you can make the best out of it)
At Ingenuity Technologies Inc. / thehive; Talent is a core strategic priority in our growth objective, The purpose of this role is to own the end-to-end Enterprise Delivery Organisation at Ingenuity Technologies Inc., be a guide and coach for the agile teams to achieve the desired Objectives and Key Results (OKRs)/Goals for the Enterprise Business Unit following Lean Startup, Lean Innovation, and Agile values.
The purpose of this role is to ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.
You can learn more about our services here:
Ingenuity Technologies Inc. is an internationally renowned player in enterprise software engineering with wide-ranging expertise in all the areas of Talent Acquisition and providing, Digital Transformation and software development that helps deliver reliable and quality projects/products to our global clients.
Our globally spread, cross-cultural, highly qualified, competent workforce together with the backing from our partners like Google, Manatal, Trello, V2 Cloud DAAS platform, JIRA empowers us to deliver cutting-edge technology products and solutions to our world-renowned customers - all in record time. Ingenuity Technologies Inc. builds products better and faster.
Role and responsibilities:
- Accountable for delivery excellence, customer delight, and employee satisfaction within the account and responsible for grooming competency in line with customer roadmap.
- Delivering a WOW experience to the customers and the team, deciding and implementing critical business decisions to make it happen
- Responsible for the gross margin for the business unit
- Performing resource allocation and workload assignment according to delivery requirement
- Analyze customers requirement, set delivery priorities and make schedule adjustments to meet delivery goals
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Responsible to recruit, hire, train, and supervise delivery team members
- Responsible for implementing OKRs for the business unit
- Coach/Guide to help Agile teams achieve their Goals/OKRs
- Ensure that team maintains high level of competence and operational excellence
- Responsible for negotiating contracts, delivery rates for new and existing customers
- Responsible for scouting new vendors, and negotiating contracts for software development and allied services
- Recommending methods of improving the processes and seeing that actions are implemented on time to deliver a wow experience
- The Delivery Excellence Manager will be an escalation point and accountable for the service delivery of the business unit.
What skills do you need to perform your role? Skills Required:
- Understanding of agile, scrum and related project management frameworks and techniques
- Understanding of design thinking, product management, SDLC, release plan process
- Extensive background in managing and delivering complex projects/staffing requirements throughout the agile lifecycle
- Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe
- Project planning and progress monitoring, including budget control and milestone control
- Estimating, Budgeting, forecasting, and cost management for various software projects
- Understanding of Account Receivable and Account Payable Processes
- Worked on tools like Jira, Confluence, MS Office, Google Sheets to manage the project deliveries
- Proficiency in leading both physical and virtual (remote) teams
- Experience in dealing with third-party-provided services
- In-depth knowledge of escalation procedures, incident management, and other disciplines