Deal Operations Manager - Canada, Europe

Storyblok is a headless CMS that enables marketers and developers to create with joy and publish with confidence. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. WHAT IS IN IT FOR YOU You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits: - Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) - Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding - Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays - Personal development fund for courses, books, conferences, and material - VSOP (Virtual Stock Option Plan) - The annual international team-building trip, quarterly and monthly online get-togethers - As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules - An international team that loves to have fun at work and works hard together to accomplish shared goals JOB SUMMARY Storyblok is hiring a Deal Operations Manager to build the operating workflow for how deals are structured, reviewed, approved, executed, and handed off across quote-to-cash. The role supports Sales on deal construction and deal design strategy, coordinates Legal execution, partners with Finance on revenue recognition readiness, and turns pricing, packaging, and NPI decisions into field-ready operating process. Sitting within Revenue Operations, this role works across Sales, Sales Leadership, Finance, Legal, Deal Strategy, Systems, Order Management, Security, Customer Success, and Product / Packaging to make approval-ready deals faster and downstream defects lower.  ESSENTIAL JOB FUNCTIONS - Deal operations workflow and process - Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling. - Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs. - Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths. - Deal construction and design strategy support - Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests. - Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions. - Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting. - Legal execution and Finance revenue recognition readiness - Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes. - Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence. - Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk. - Pricing, packaging, NPI, and DealHub CPQ rollout - Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness. - Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions. - Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues. - Quote-to-cash qua