Data Analyst III - Analytics/Information Solutions

Job Description Summary The Data Analyst III reports to the Manager of Epic Platform Intelligence in support of MUSC’s academic, research and healthcare missions. Under general supervision, the Data Analyst III provides expertise in evaluating and resolving complex technical issues, demonstrates strong analytical and communication skills to maximize the benefit of Information Solutions services. Generates appropriate communication, process, and educational plans to identify and remove obstacles to change mitigating the disruption of development. Coordinates the discovery, distribution, and completion of analytical requests through ServiceNow. Serves as a subject matter expert in all areas of enterprise analytics supporting analytic solutions such as reports, dashboards, and other analytic tools while participating in decision making, strategy, performance improvement, and other key operational goals. Takes an active role in projects and requests; participates in team and project meetings and provides input on solutions to improve outcomes. Supports and transfers knowledge to peers and staff, maintains high professional standards by participating in peer review, ensures standardized development, and exhibits excellent customer service skills while performing assigned tasks. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC002338 SYS - IS Business Analytics & Epic Analytics Pay Rate Type Salary Pay Grade Health-29 Scheduled Weekly Hours 40 Work Shift Job Description The Data Analyst III reports to the Manager of Epic Platform Intelligence in support of MUSC’s academic, research and healthcare missions. Under general supervision, the Data Analyst III provides expertise in evaluating and resolving complex technical issues, demonstrates strong analytical and communication skills to maximize the benefit of Information Solutions services. Generates appropriate communication, process, and educational plans to identify and remove obstacles to change mitigating the disruption of development. Coordinates the discovery, distribution, and completion of analytical requests through ServiceNow. Serves as a subject matter expert in all areas of enterprise analytics supporting analytic solutions such as reports, dashboards, and other analytic tools while participating in decision making, strategy, performance improvement, and other key operational goals. Takes an active role in projects and requests; participates in team and project meetings and provides input on solutions to improve outcomes. Supports and transfers knowledge to peers and staff, maintains high professional standards by participating in peer review, ensures standardized development, and exhibits excellent customer service skills while performing assigned tasks. Additional Job Description Required Educations/Skills/Work Experience: A bachelor’s degree and three years directly related experience; or a high school diploma and seven years directly related experience or a Masters’ degree and 1 year directly related experience required. Must possess strong interpersonal, project management, analytical and communication skills. Must be able to demonstrate expert skills in framing analytic problems, identifying key stakeholders, acquiring, and preparing data, selecting, and applying analytic tools, and producing actionable results. Epic Certification or Proficiency preferred. Physical Requirements •Mobility & Posture oStanding: Continuous oSitting: Continuous oWalking: Continuous oClimbing stairs: Infrequent oWorking indoors: Continuous oWorking outdoors (temperature extremes): Infrequent oWorking from elevated areas: Frequent oWorking in confined/cramped spaces: Frequent oKneeling: Infrequent oBending at the waist: Continuous oTwisting at the waist: Frequent oSquatting: Frequent •Manual Dexterity & Strength oPinching operations: Frequent oGross motor use (fingers/hands): Continuous oFirm grasping (f