Customer Training Specialist - AMP Clarity
This position is Remote and requires the ability to travel on average 75% of the time, including multi-day on-site client engagements.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not currently able to sponsor work visas.
“High-Fiver” Wanted: Customer Training Specialist – Field & On-Site Training, AMP Clarity
Are you the type of person who always goes the extra mile? Are you passionate about your craft and always striving to improve? Do you get so excited when you help a client out of a tricky problem that you high-five the person next to you? If so, you are exactly who we are looking for.
We are seeking a talented and dedicated Customer Training Specialist to join our high-performing team and contribute to the continued growth of our dynamic young company.
About AMP (An NCS Company) AMP is an industry-leading technology company providing innovative solutions to car wash operators across the country. Our products include cutting-edge software solutions such as white-labeled mobile membership apps, administrative portals, and kiosks, which are packaged together into our onsite POS system called AMP Clarity. These solutions allow our customers to capture and use customer data at a level not seen in the car wash industry before. AMP is a division of National Carwash Solutions (NCS).
NCS has grown to become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. For over five decades, National Carwash Solutions (NCS) has revolutionized the carwash industry, offering unparalleled quality and innovative technology. NCS offers the most extensive service network and is home to many trusted brands. No matter if customers are new to the industry or are looking to level up a classic site, NCS is the proven partner for operational excellence and sustainable growth.
Our family of brands includes MacNeil, Ryko, Vacutech, PurClean, TSS, Rain-X, ArmorAll, Black Magic, Blue Coral, USA Towel, International Drying Corporation & Shadow.
What are we looking for?
You will be responsible for making sure our clients' on-site team members feel comfortable and confident before, during, and after their transition to AMP Clarity!
Here's what that entails:
Training Delivery
- Deliver on-site training at client locations before, during, and after Clarity go-lives, covering point-of-sale operations, membership sales workflows, and day-to-day system use, including hardware troubleshooting
- Host engaging, easy-to-understand training sessions adapted to the audience — site managers, cashiers, greeters, and tunnel staff all learn differently, and you meet each group where they are
- Support post-transition follow-up visits and refresher training (either onsite or virtually) to reinforce adoption and address gaps
Documentation and Knowledge Management
- Create and maintain training documentation, including quick-reference guides, standard operating procedures, job aids, and onboarding materials that stay useful long after you leave the site
- Continuously update training content as Clarity evolves, keeping materials current with new features and workflows
- Continuously evaluate and improve customer-facing documentation and support processes
Client Experience and Transition Support
- Serve as a trusted, approachable resource for client team members during the transition window, answering questions and reducing anxiety around change
- Represent a consistent AMP brand experience at every site visit, leaving each team with clear materials and defined points of contact
- Gather feedback from the field and channel it back to Implementation, Product, and Account Management to improve both the training program and the platform
- Coordinate with Implementation and Account Management teams to align training schedules with go-live timelines and site readiness
- Collaborate with AMP Support on launch transition and troubleshooting refere