Customer Support VA - Shopify E-Commerce, AI-Assisted

US MARKET EMAIL SUPPORT VA - SHOPIFY E-COMMERCE, AI-ASSISTED Remote | Part-time, about 2-3 hours per day (growing) | Start: ASAP | $2.50 - $4 per hour READ THIS FIRST This job post is long. That is on purpose. I am hiring ONE person. I would rather get 5 serious applications than 200 lazy ones. If you send the same message to 40 job posts a day, close this now - you will not get through. But please do not be scared off either. You will not be thrown into deep water alone. We have written SOPs for every situation, training videos of real past cases, I will train you, and we have a 1-on-1 call every single week. You do not need to invent anything. You need to be reliable, careful, and willing to learn our system. If that sounds like you, keep reading. ABOUT US We run five direct-response e-commerce brands on Shopify. We sell physical products to customers in the United States, and we advertise on Facebook and Instagram at a four-figure daily budget. Growth means more orders, and more orders mean more customer email s. That inbox is what we are hiring for. THE BIG IDEA - WHY THIS ROLE MATTERS MORE THAN A NORMAL SUPPORT JOB Acquiring a customer through paid ads is expensive. We pay for every single one before we ever make a cent. Now think about what happens when one of them writes to us and gets no answer for four days. They do not politely ask again. They open a PayPal dispute or they call their bank and do a chargeback. And that does not just cost us the order - it costs us the dispute fee, it costs us the product that is already on a plane, and if enough of them pile up it costs us the payment processor itself. A store that loses its payment provider is a store that is dead, no matter how good the ads are. That is the real math of this job. Every email you answer fast and properly is a dispute that never happens. You are not "answering tickets" - you are protecting the money at the exact point where it leaks out. A business is also like a house. Most people only build the front: the ads, the product page, the pretty pictures. Then the first storm comes and it falls over, because there is no foundation. The foundation is the backend. That is what you are. THE ROLE IN ONE SENTENCE You own the customer inbox across all five brands and you keep it at zero. This is not a typing job. You do not write every reply from scratch. We use AI to draft, and your job is to judge the draft, fix what reads robotic, check the facts in Shopify, and send. Editor and decision-maker, not typist. The number we hold you to: every customer email gets an answer within 24 hours. That is the whole scoreboard. Within 90 days we want you handling 80 percent of the inbox without asking us anything. This is a doer role. Nobody reports to you and you do not build a team. HOW THE DAY WORKS One focused block per day. You come in, you clear the inbox across all brands, you handle what you can handle, you flag what needs us, you send a short end-of-day note. Then you are done. Our customers are in the United States, so the inbox fills up overnight your time. You work your block in the morning, Philippine time, and everything that came in during the US evening is handled before it gets old. We are looking for one person long-term. Someone who gets faster and more independent every month, not someone who needs the same question answered twice. WHAT YOU WILL DO 1. CUSTOMER EMAIL S (your main job) We currently handle around [MAIL-VOLUMEN] customer email s per week across all five brands. - Sweep the support inboxes across all five brands and clear them, every working day - Answer tracking questions ("where is my order") using our tracking tools and the order data in Shopify - Answer product and usage questions from our templates - Process returns, cancellations and address changes along our decision tree - Keep the inbox at zero. No email older than 24 hours. 2. CASES AND DISPUTES - Spot disputes early - PayPal cases, Klarna claims, c