Customer Support Specialist (Incident Resolution)
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?
At RateHawk , we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Requirements
What You’ll Do:
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Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system.
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Advise clients: Provide expert advice on bookings and our products.
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Communicate: Engage with suppliers, hotels, and clients via email and phone.
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Work with systems: Utilize CRM systems and our internal databases efficiently.
What We’re Looking For:
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English Proficiency: Upper Intermediate level (both spoken and written).
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Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
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Quick Learner: Ability to learn quickly and stay results-focused.
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Tech Requirements: A functioning computer and microphone.
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Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
Benefits
What We Offer:
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Remote Work: Work from the comfort of your home.
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Great Team: Join a young and active team of super specialists.
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Flexible Schedule: 2 days-on after 2-days off.
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Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.
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Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
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Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
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Perks: Enjoy corporate discounts on hotels and other services.
The Process:
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Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
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Meeting with HR: A friendly chat with our HR team.
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One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Interview results and offer!
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If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
Originally posted on Himalayas