Customer Support Specialist - Fully Remote

About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position: Customer Success Engineer (LatAm) Type: Contract Compensation: $40,000–$50,000 Location: Remote Role Responsibilities - Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform. - Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues. - Consolidate insights and make recommendations about product areas needing improvement. - Build talent-facing documentation to address common questions in our support queue. - Maintain enthusiasm and positivity while writing replies in near-perfect English. Qualifications Must-Have - Ability to debug web applications, likely from a Degree in Computer Science , Software Engineering , or a related technical field OR experience building modern web applications ( React , Node , Flask , Next.js , etc.) OR 2-5 years of experience supporting customers on such web applications. - Experience doing SaaS-based product work . - Experience using a support platform like Zendesk , Intercom , Help Scout , Freshdesk , or Crisp . Application Process (Takes 20–30 mins to complete) - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: - For any help or support, reach out to: PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity. Originally posted on Himalayas