Customer Support Representative (Italian language)

Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (Italian language) to help us keep our clients happy and our operations smooth. Who We Are: We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! What You’ll Do: - Advise clients: Take calls and provide initial advice to B2B partners in Italian language; - Communicate: Communicate with partners about the on-going cases, provide regular updates on the progress and help other operation teams with the communication in Italian language; - Work with systems: Utilize CRM systems and our internal databases efficiently. What We’re Looking For: - English Proficiency: Upper Intermediate level (both spoken and written). - Italian Proficiency: Upper Intermediate level (both spoken and written). - Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. - Quick Learner: Ability to learn quickly and stay results-focused. - Tech Requirements: A functioning computer and microphone. What We Offer: - Remote Work: Work from the comfort of your home. - Great Team: Join a young and active team of super specialists. - Flexible Schedule: 5/2 (Monday-Friday), 11 AM - 20 PM (GMT+3). - Competitive Salary: Earn a base salary of 700 EUR + up to 100 EUR in bonus KPI. - Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. - Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. - Perks: Enjoy corporate discounts on hotels and other services. The Process: - Application and CV Review: We’ll take a look at your application and CV. - Video Interview: If there’s a match, you’ll be invited to a video interview. - Internet Speed Test: Just to make sure you’re all set for remote work. - Meeting with HR: A friendly chat with our HR team. - Interview results and offer! If this sounds like the perfect fit for you, we’d love to hear from you! and let’s create amazing travel experiences together!