Customer Support Officer (Japanese)

🏢 David Kennedy Recruitment · all David Kennedy Recruitment jobs

📍 United States

📅 Posted 2026-07-03 · via Himalayas

🏷 Customer-Service,Customer-Support,Japanese-Language-Support,FX-Trading-Support,B2B-Customer-Service,Trading-Platform-Support,Japanese-Speaking-Customer-Service-Representative,Japanese-Customer-Support,Customer-Service-Officer,Multilingual-Customer-Support-Representative

Apply on original site ↗

David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese -speaking Customer Support Officer to support their South East Asia operations.

Position: Customer Support Officer (Japanese)
Location: Japan/South East Asia
Work model: Remote

Employment type: B2B, Services Agreement or Freelance contract
DUTIES AND RESPONSIBILITIES:

-
Assist clients with opening and maintaining trading accounts

-
Respond to customer enquiries via email, phone and internal support channels

-
Handle welcome calls and client follow-ups to ensure high customer satisfaction

-
Provide information about the company's trading platforms and services

-
Resolve back-office and account-related enquiries

-
Support clients with technical issues, including MetaTrader platform troubleshooting

-
Handle customer complaints professionally and ensure timely resolution

-
Liaise with internal departments to resolve customer issues efficiently

-
Escalate complex cases to the relevant teams when required

-
Support marketing activities, including campaign translations and event coordination when needed

-
Educate clients on products and platform functionality where appropriate

-
Contribute ideas to improve customer experience and support business growth.

REQUIREMENTS:

-
Native or fluent Japanese (written and spoken)

- Fluent English (minimum B2)

- University or College degree

-
Strong communication and interpersonal skills

- Proficiency with MS Office applications

-
Comfortable using CRM systems, email platforms and computer applications

-
Ability to work independently and within a team

-
Ability to work under pressure and meet deadlines

-
Able to work full-time during Japan business hours

-
Experience working with CRM systems and customer support tools.

BENEFITS:

-
Remuneration according to qualifications and experience

-
Opportunity to work with an international FX/CFD brokerage

-
Dynamic and multicultural working environment

-
Opportunities for professional learning and growth

- And many others!

Originally posted on Himalayas

← All remote jobs