Customer Support Associate

Customer Support & Reservations Associate

In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service.
Key Responsibilities

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Oversee guest bookings and assist customers in planning their Tiny House stays

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Respond to inquiries across multiple channels, including website, email, and social media

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Manage reservations end-to-end, including upselling and activating promotions

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Provide support via the customer contact line, including handling and resolving inquiries

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Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance

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Address and resolve guest concerns in a professional and timely manner

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Work cross-functionally with internal teams to maintain smooth day-to-day operations

Candidate Profile

We are looking for a service-oriented individual who thrives in a fast-paced, team-driven environment. The ideal candidate brings a strong customer-first mindset and an interest in travel, hospitality, or eco-tourism.
Requirements

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At least 5 years of experience in customer service

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Demonstrated ability to drive results and proactively improve processes

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Background in travel, hospitality, or eco-tourism is highly advantageous

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Strong commitment to delivering high-quality customer experiences

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Excellent communication and interpersonal skills

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Composed under pressure, with the ability to manage challenging situations effectively

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Strong problem-solving skills and the ability to work independently when required

What’s in It for You

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Opportunity to work with an Australian-owned travel and tourism company focused on nature-based experiences

- Flexible working arrangements

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Collaborative, high-energy, and supportive team environment

Originally posted on Himalayas