Customer Support Assistant – Dutch E-commerce Store – Gmail, AI, Shopify, DeepL and Whatsapp – Long-Term Role

Customer Support Assistant – Dutch E-commerce Store – Long-Term Role We are looking for a reliable, honest, and customer-friendly Customer Support Assistant for our growing Dutch e-commerce store. The work itself is straightforward. You will receive a complete SOP guide explaining exactly how we handle different customer situations. ABOUT THE ROLE Your main responsibilities will be: Answering customer email s in Gmail Using AI to help write professional customer responses Checking orders, customer information, and shipping details in Shopify Using DeepL when you need help translating Dutch customer messages Communicating with our supplier through WhatsApp Asking the supplier questions about orders, shipping, products, or other customer-related issues Following up with the supplier and using their answers to help resolve customer cases Following our SOPs carefully Escalating difficult cases, refunds, or situations you are unsure about directly to me Making sure every customer receives a friendly, clear, and professional response You do not need to speak Dutch fluently. However, you must have good English communication skills and be comfortable using translation and AI tools. You must also have your own WhatsApp number, as you will be added to our supplier's WhatsApp channel. You need to be comfortable communicating directly with the supplier, asking questions, following up, and solving issues together with them when necessary. The role will initially be approximately 1–2 hours per day, 6 days per week, from Monday to Saturday. Sunday is always off. If the collaboration goes well and the workload increases, there may be an opportunity to work more hours in the future. WHAT WE ARE LOOKING FOR Most importantly, we are looking for someone who is HONEST. If you make a mistake, tell us. If you do not understand something, ask. If you cannot meet an agreed deadline or working schedule, communicate it. We value honesty and reliability more than pretending everything is perfect. You should also be: Customer-friendly and respectful Disciplined and consistent Hard-working and efficient Clear in your communication Able to follow instructions and SOPs accurately Someone who keeps agreements and does what they say they will do Comfortable working independently Comfortable communicating professionally with both customers and suppliers We want someone we can trust and work with long term. TOOLS YOU WILL USE Gmail Shopify AI tools DeepL WhatsApp We will explain our complete customer-service process and provide clear instructions for the situations you will encounter. Salary: $3 USD per hour HOW TO APPLY Start your application with the word SUPPORT so we know you have read the complete job post. Please include: A short introduction about yourself Your customer support experience Your experience with Gmail and Shopify Your English level Confirmation that you have your own WhatsApp number Your current weekly availability If we approve your application, you will receive a trial test to see how you handle real customer-support situations. We are looking for someone who wants to become a reliable part of our team for the long term. Start your application with: SUPPORT