Customer Success Specialist for EMEA

🌎 Customer Success Specialist – EMEA
Location: EMEA CET or UTC Countries preferred
Languages: Fluent English, other European languages is a plus
Start Date: ASAP
Is this how your customers would describe you?

You’re proactive, strategic, and trusted.
You don’t just manage accounts — you manage outcomes.

You’re comfortable working with enterprise customers: complex stakeholders, high expectations, and very real consequences when things go wrong.
You balance empathy with clarity and know when to lean in — and when to push back.

You create momentum.
You build trust.

And you help customers see real value, fast.
Why this role?

Our momentum in Europe is accelerating. We have a large portfolio of enterprise customers , and the European market keeps growing.

To support this growth, we’re strengthening our Customer Success presence in Europe . In this role, you'll support key European accounts. You'll ensure clients are onboarded successfully, adopt Kaizo deeply, and realise long-term value, boarded successfully, adopt Kaizo deeply, and realised long-term value.
Why Kaizo ?

Kaizo is an AI-powered platform helping customer support teams work smarter, fairer, and faster.

Headquartered in Amsterdam , we serve customers globally.

We’re building thoughtfully: scaling our customer base while keeping quality, trust, and outcomes front and centre.
What you’ll be doing:

🌟 Own a portfolio of enterprise & SMB customers in Europe
📈 Drive onboarding, adoption, value realisation, and renewals
🤝 Build trusted relationships with senior customer stakeholders
🎤 Lead onboarding calls, enablement sessions, workshops, and QBRs
📊 Monitor account health, usage, and risk — and act early
🧠 Act as the voice of the customer internally, influencing Product and CX
📐 Contribute to scalable success frameworks, QA standards, and playbooks
💬 Partner with Sales on handovers, renewals, and expansion opportunities
What we’re looking for:

You’re an experienced B2B SaaS CSM who’s comfortable operating in enterprise environments — ideally with exposure to outsourced support models.
We’d love to see:

✅ 5+ years in Customer Success or Account Management roles
✅ Experience supporting enterprise customers
✅ Previous experience within BPO organisations (strongly preferred)
✅ Confidence running executive-level conversations and QBRs
✅ Strong commercial awareness (retention, renewals, expansion)
✅ Fluent English — written and spoken (other European languages, like German, French or Spanish is a plus)
✅ Product-led mindset with strong judgement
✅ Experience with CRMs and CS tools (Salesforce, HubSpot, Zendesk, etc.)
✅ Based in EMEA with strong alignment with CET and UTC business hours
What’s it like working here?

👾 Fast-moving, collaborative, and low-ego
💬 Clear communication — async-first, human always
🎯 We care about outcomes, not optics

🧠 You’ll help shape how Customer Success scales at Kaizo
💥 Interview Process

- Intro call with Hiring Manager

- Assessment / Case Study

- Deep dive into your assessment

- Final call with Senior Management

🚀 Ready to Apply?

This is a true enterprise Customer Success role , working alongside an established teammate and supporting high-impact EMEA customers.

📩 Apply now or drop us a message — we’d love to meet you.

🌈 Equal Opportunities at Kaizo
We believe great teams are built from diverse perspectives and experiences. At Kaizo , we’re committed to creating an inclusive workplace where everyone feels respected, supported, and able to do their best work — regardless of background, identity, or circumstance.

Originally posted on Himalayas