Customer Success Manager | US (d/f/m)

Role Overview

Luminovo is looking for a Customer Success Manager to own and grow a portfolio of OEM and EMS accounts across the US, Canada, and Mexico. This is a pioneer role on our North American team, where you'll shape how we do customer success in this market.
What You Will Do

Own a portfolio of mid-size and enterprise accounts end-to-end, run interactive onboarding sessions, drive net revenue retention, and translate customer feedback into structured insights.
Why It Might Be a Fit

You'll be working with a collaborative, international team, and have the opportunity to shape how customer success works in a new market. You'll also have the chance to work with a well-funded European scaleup with 300+ customers.
Requirements

- Customer Success or Account Management experience in B2B SaaS

- Fluency in English

- Spanish and French fluency are a huge plus

Benefits

- Travel expenses covered

- Hybrid work setup in Austin, Texas

- Regular team retreats and industry events

- Competitive salary and benefits package

- Equity in a well-funded European scaleup

- Opportunity to work with a collaborative, international team

- Chance to shape how customer success works in a new market

Originally posted on Himalayas