Customer Success Manager – U.S. business hours
About Amplify
Amplify is the bundling engine powering Shopify's top brands. We help merchants build and launch high-performing bundles, upsells, and cart experiences that dramatically increase average order value – and our customers stick with us because of hands-on, human support from day one.
Role Overview
Amplify is looking for a Customer Success Manager to own the merchant relationship from onboarding through long-term growth. You'll guide new customers to a successful launch, then partner with them to drive adoption, AOV lift, and retention over time. This is a customer-facing role for someone who loves working directly with Shopify merchants and making sure they win.
You'll run onboarding and check-in calls over Zoom, help configure Amplify for customer stores, and proactively surface opportunities to expand each merchant's bundle strategy. You'll work closely with Product and Engineering in a fast-paced, fully remote environment.
Key Responsibilities
- Lead onboarding calls and get new customers live smoothly
- Own the end-to-end onboarding process from initial setup to go-live
- Proactively check in to drive adoption, AOV lift, and retention
- Spot opportunities to expand bundle and upsell strategies, and bring them to merchants
- Help configure Amplify in customer Shopify stores and troubleshoot common issues
- Implement and customize Amplify using HTML and CSS when needed
- Clearly explain how things work to non-technical customers
- Be the voice of the customer to Product and Engineering, flagging bugs, gaps, and recurring needs
- Document customer configurations, edge cases, and success playbooks
- Ensure customers feel confident, supported, and ready to launch with Amplify
Requirements
- Excellent written and spoken English with confidence leading customer-facing Zoom calls
- 2+ years in customer success, account management, or a similar customer-facing role
- Proactive and self-directed: you reach out before you're asked
- A track record of driving retention, adoption, or account growth
- Strong attention to detail and comfort working in live customer environments
- Customer-first mindset with patience and empathy
- Ability to manage live meetings and asynchronous work
- Reliable internet connection and a quiet remote work environment
- Availability aligned with U.S. business hours
- Comfortable getting into HTML and CSS – whether you write it yourself or use AI tools to help
- Experience with Shopify, Liquid, or e-commerce storefronts preferred
- Previous experience in SaaS or e-commerce is a plus
What We Offer
- Competitive compensation, with bonuses tied to company performance
- Fully remote work with a collaborative and supportive team
- Ownership over customer onboarding and go-live success
- Hands-on experience with Shopify and a fast-growing SaaS product
- Clear processes, training, and room to grow into senior onboarding or solutions roles
How to Apply
Please submit your CV along with a short note outlining your customer success experience, any Shopify or e-commerce work you've done, and why you're interested in joining Amplify .
Originally posted on Himalayas