Customer Success Manager
Role Overview
A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.
Key Responsibilities
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Own performance & influencer marketing accounts (ROAS-driven)
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Lead optimization, retention, growth planning, and upselling
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Build strong, strategic client relationships
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Collaborate closely with Product to translate client requirements into actionable inputs
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Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)
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Identify workflow gaps and proactively improve processes
What We’re Looking For
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5–7 years total experience, with 3+ years in Account Management or Customer Success
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Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)
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Exposure to SaaS/product environments and cross-functional collaboration
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Strong analytical skills and data literacy
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High ownership, accountability, and ability to operate with minimal supervision
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Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.
Why Join Us
Join a collaborative, fast-moving team that puts customers at the centre of decision-making. You’ll have the opportunity to shape customer success practices, work with cross-functional teams, and directly influence product and business outcomes while growing your career in a supportive, high-impact environment.
Originally posted on Himalayas