Customer Success Manager
The role of the Customer Success manager is focused on 3 areas:
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Onboarding: Onboard new customers and work with sales to close the pilots where you will act as a subject matter expert
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Account management: where you will get your portfolio of customers to develop and maintain
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First-line support: Provide product feedback from our customers to the product team and help as
You spend time on the following activities:
- Lead onboarding sessions where you customize the Asset Platform to meet the needs of your client and solve their pains
- End-user session where you show how to use the tool
- Make sure the clients get fully ramped and engage the right stakeholders and help sell the Asset Platform internally
- Host quarterly account status calls with clients to help prevent churn
- Provide client input and feature requests to the product team
- All efforts are done inbound (via the phone, emails, or video conference) and not in the field
The following are hard requirements for the right candidate:
- Has a problem-solving mindset
- Likes to talk to clients and listens proactively to understand the client’s pains and points of view
- Fluent in English (business)
- Is proactive
- Have a basic business understanding
- Self-motivated and able to thrive in a results-driven environment
- Previous experience in sales, customer support, and communication is an advantage but not a requirement
The following are a big plus:
- Any experience from similar roles within SaaS CS
- Experience in HubSpot or similar CRM systems
- Good grades in school
In addition to a competitive salary, the right candidate will:
- Be part of a growing Customer Success team
- Play a key role in the growth of our business in North America
- Opportunity to rapidly grow to more senior roles within Customer Success
- Be a part of an ambitious international company (we have more than 10 nationalities across 45 people
- The job will be remote. If you are based in Mexico City or Guadalajara you will be able to meet colleagues physically on a monthly basis
- You will report directly to one of the co-founders, located in Copenhagen, Denmark
We are currently looking for candidate(s) to start as soon as possible.
Salary
- The compensation will consist of a fixed salary without a variable component. Further details will be shared in the interview
SlideHub is a fast-growing (SaaS) Software-as-a-Service scale-up founded in 2016 by a team of Danish professionals. We are looking to expand our exciting presence in Mexico. SlideHub provides clients with an AI-enabled Asset Management Platform that enables companies to create compliant material faster.
Originally posted on Himalayas