Customer Success Manager
🏢 Team: Sales
📍 Location: Remote
⏳ Employment Type: Full-time
Who we are
Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows.
Why this position
We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken , while spotting opportunities for growth and retention.
Requirements
What you’ll do:
Customer Success
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Stay in touch with active clients and ensure a smooth collaboration
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Run quarterly NPS calls to collect qualitative feedback
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Collect testimonials and reviews on platforms like Clutch and LinkedIn
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Conduct exit interviews when clients leave
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Control the invoicing process and ensure timely payments
Client Communication
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Spot risks early and coordinate with the internal team
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Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)
Retention & Retargeting
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Reconnect with past clients, keep the relationship warm
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Identify expansion or return opportunities
What we expect:
🔧 Hard Skills
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Have 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management — ideally in tech or creative services)
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Fluent English (spoken and written communication with clients)
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Running discovery calls with clients: identifying business goals, needs, blockers, and risks
- Upsell / cross-sell skills
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Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)
🤝 Soft Skills
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Discovery mindset — curiosity, ability to ask open and probing questions
- Empathy and client orientation
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Strong communication skills (clear, structured, diplomatic)
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Initiative — suggesting improvements to processes
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Organization and prioritization — managing multiple clients and priorities at once
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Team collaboration — working effectively with sales and marketing
For you:
💸 Salary: discussed individually and depends on your experience and skills
⏰ Flexible working hours
🏝️ Paid vacations and sick leaves
💯 Fully remote
💼 Co-working space compensation
✍️ Finance Support (we take care of accounting for you)
🛍️ Employee referral bonus
🎓 Internal Educational activities (Lectures from the team members)
📚 Reading Club and corporate library
Interview Stages:
➡️ Interview: with Talent Acquisition Specialist
➡️ Interview: with CEO (dive deeper into your experience)
➡️ Reference Check
➡️ Offer
Want to learn more about our company or see our work?
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Originally posted on Himalayas