Customer Success Manager

Overview:

We're seeking a dynamic Customer Success Manager to join our fast-paced digital marketing agency immediately. This is a full-time, long-term position. The ideal candidate will be responsible for managing client relationships, ensuring project success, and driving client satisfaction through effective communication and project management.
Qualifications:

- 1-3 years of experience as an CSM

- Strong English communication skills (both written and verbal) are essential

- Proven track record of managing multiple clients and projects simultaneously

- Strong organizational and time management skills

- Experience with project management tools like ClickUp (prefered)

- Ability to learn quickly and adapt to new situations

- Self-motivated with a proactive approach to problem-solving

- Ability to work full-time EST

Deliverables:

- Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship building

- Coordinate with internal teams to ensure timely delivery of projects and deliverables

- Maintain accurate and detailed documentation of client communications and account activities in ClickUp

- Identify opportunities for account growth and additional services

- Prepare and submit comprehensive weekly status reports for all assigned clients to the CEO

- Proactively address client concerns and maintain high satisfaction levels

Preferred Qualifications:

- Experience with Shopify platform and e-commerce clients

- Previous experience in a fast-paced agency environment

- Understanding of digital marketing services is a plus

Originally posted on Himalayas