Customer Success Executive

Customer Success Executive

Job Title: Customer Success Executive
Location: Remote, Philippines
Job Type: Full-Time
Experience Required: 2 to 5 years
Eligibility: Male/Female both can apply
Role Description

We are hiring a Customer Success Executive to manage post-sales customer relationships, support account health, drive user adoption, and ensure customers receive value from the company's products or services. This role requires strong communication, relationship management, and a proactive service mindset. You will work closely with customers to understand needs, resolve concerns, support renewals or retention efforts, and coordinate internally to deliver a strong customer experience. This role is ideal for someone who is professional, people-oriented, and comfortable working with clients in a remote environment.
Key Responsibilities

- Manage ongoing customer relationships after onboarding

- Support adoption, engagement, and account health

- Identify customer issues and coordinate internal solutions

- Conduct follow-ups, check-ins, and service reviews

- Track customer feedback and support improvement actions

- Maintain customer records and success metrics

- Help improve retention and satisfaction

Required Skills

- Customer relationship management

- Strong English communication

- Problem solving

- Account coordination

- Professionalism

- CRM familiarity

- Time management

- Service mindset

Originally posted on Himalayas