Customer Success Engineer - SaaS Expert

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer Success Engineer (LatAm)
Type: Contract
Compensation: $40,000–$50,000
Location: Remote
Role Responsibilities

- Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.

- Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.

- Consolidate insights and make recommendations about product areas needing improvement.

- Build talent-facing documentation to address common questions in our support queue.

- Maintain enthusiasm and positivity while writing replies in near-perfect English.

Qualifications

Must-Have

- Ability to debug web applications, likely from a Degree in Computer Science , Software Engineering , or a related technical field OR experience building modern web applications ( React , Node , Flask , Next.js , etc.) OR 2-5 years of experience supporting customers on such web applications.

- Experience doing SaaS-based product work .

- Experience using a support platform like Zendesk , Intercom , Help Scout , Freshdesk , or Crisp .

Application Process (Takes 20–30 mins to complete)

- Upload resume

- AI interview based on your resume

- Submit form

Resources & Support

- For details about the interview process and platform information, please check:

- For any help or support, reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Originally posted on Himalayas