Customer Success Consultant

Key Responsibilities
Sales & Growth

- Develop and execute go-to-market strategies to expand business within assigned regions.

- Conduct market research and build targeted prospect lists using disciplined prospecting methods.

- Drive new business opportunities through cold calling, networking, and industry events.

- Prepare compelling proposals, quotations, and RFP responses.

- Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

- Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.

- Conduct periodic check-ins and goal reviews with partner leadership teams.

- Oversee renewals and payment processes, collaborating with the Renewal team.

- Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.

- Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

- Represent your product line on the Operations Council to identify trends and influence product evolution.

- Collaborate with marketing and product teams to design campaigns and services that meet partner needs.

- Identify and develop new billable services to address evolving customer challenges.

What We’re Looking For

- Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.

· Skills:

o Strong consultative selling and solution-based approach.

o Expertise in relationship management and account growth strategies.

o Ability to deliver training and communicate effectively with educators and leaders.

o Proficiency in Salesforce CRM and Microsoft Office Suite.
· Traits:

o Entrepreneurial mindset, results-driven, and highly persistent.

o Growth-oriented with strong analytical and problem-solving skills.

- Education: Bachelor’s degree or equivalent experience.

What We Offer

- Competitive salary plus commission structure.

- Comprehensive medical, dental, and vision coverage from day one.

- Employee stock ownership and 401K matching programs.

· Generous vacation and personal leave.

- Opportunities for career growth and creative expansion.

Originally posted on Himalayas