Customer Success Consultant

About Beyond Menu

BeyondMenu helps 15,000 independent restaurants win with digital hospitality — SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We’re a leading revenue partner for independent restaurants in this space.

About the Client Success Team

Our Client Success Team is not traditional customer support—and not just sales.

We are growth partners .

Our mission is to drive customer retention and measurable business outcomes (e.g., order growth, repeat rate improvement) through:

- Data insights

- Strategic execution

- Cross-functional collaboration

We act as trusted digital growth advisors to our clients.

Role: Customer Success Consultant

You will serve as a long-term strategic partner to restaurant clients, using data + insights + execution to help them:

- Increase online orders

- Optimize operational performance

- Unlock long-term growth

You’ll also play a key role in strengthening our internal understanding of market trends and customer behavior.

What You'll Do:

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Maintain structured client records in Salesforce (milestones, progress, interactions)

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Develop proposals and collaborate using Google Workspace (Docs, Sheets, Slides, Gmail)

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Analyze key metrics (order trends, conversion funnel, retention) using data tools such as Databricks

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Identify growth opportunities and recommend actionable strategies

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Execute with a results-oriented mindset , driving measurable outcomes

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Act as a bridge between clients and internal teams (Product, Engineering, Marketing, Sales)

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Monitor market trends and share competitive insights

Who We're Looking For:

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Strong English communication skills (written and verbal)

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3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred)

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Data-driven mindset; comfortable with Excel / Google Sheets (Salesforce / BI tools are a plus)

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Strong problem-solving and structured thinking skills

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Self-driven, highly accountable, and able to manage multiple priorities

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Comfortable with remote work and U.S.-aligned working hours

What We Offer:

- Competitive base salary + performance-based commission (uncapped)

- Fully remote work

- Flexible schedule aligned with U.S. time zones

- Structured onboarding and ongoing training

- Collaborative, high-performance, international team

Originally posted on Himalayas