Customer Service Specialist – Supplement Brand

We’re looking for an experienced Customer Service Specialist to join our supplement brand and help us provide fast, accurate, and consistent support to our customers. This role is ideal for someone who already understands the supplement/e-commerce customer service environment and is comfortable following established processes and SOPs. Responsibilities: -Respond to customer support tickets in a professional, friendly, and timely manner. -Follow our SOPs, response guidelines, and macro documents strictly. -Handle common customer inquiries, order concerns, product questions, refunds, cancellations, and other support-related requests according to our established processes. -Maintain consistency and accuracy when communicating with customers. -Escalate issues when required based on the provided SOP. -Keep customer interactions organized and ensure tickets are properly handled and documented. Requirements: -Supplement brand customer service experience is NON-NEGOTIABLE. -At least 1–2 years of customer service experience specifically for a supplement brand. -Experience handling customer support for an e-commerce supplement store/brand. -Full understanding how retention, chargeback risks, monthly recurring rebill and subscription-based supplements. -Strong written English and communication skills. -Comfortable working with ticketing systems and customer service macros. -Able to follow SOPs and instructions carefully without frequently deviating from established processes. -Detail-oriented, reliable, and able to work independently. -Experience with Shopify and/or other e-commerce platforms Compensation & Schedule: $4–$5/hour, depending on experience and qualifications. Part-time initially, with the opportunity to transition into a full-time position based on performance and business needs. How to Apply: Please DO NOT apply if you do not have 1–2 years of direct customer service experience for a supplement brand. To be considered, add the word green at the beginning of your application title and please provide proof of your relevant experience, such as: -Your work portfolio or examples of previous customer service work -Links to supplement/e-commerce shops or brands you previously worked with -A brief description of your previous role and responsibilities Applications who didn't follow the instructions and without proof of relevant supplement brand customer service experience will not be considered.