Customer Service Specialist
Job Overview
We are looking for a proactive and detail-oriented Customer Service Specialist to support the management and protection of our client's brand presence across digital platforms. This role plays a critical part in monitoring online conversations, identifying potential risks, and ensuring consistent content distribution across corporate social media channels.
Key Responsibilities
- Monitor social media platforms and online channels for brand mentions in real-time.
- Identify, track, and escalate negative content, sentiment, or potential risks promptly to the relevant internal teams.
- Stay updated on emerging trends, discussions, and public sentiment related to the brand.
- Manage multiple corporate social media accounts across various platforms.
- Schedule and publish content provided by the internal content team according to the content calendar.
- Ensure consistency in tone, messaging, and brand alignment across all channels.
- Prepare regular reports on social media activity, sentiment analysis, and performance insights.
Requirements
- Familiarity with major social media platforms (e.g., Facebook, Instagram, TikTok, X, etc.).
- Strong attention to detail with the ability to identify sensitive or potentially harmful content.
- Good communication skills with the ability to report issues clearly and promptly.
- Basic understanding of social media trends and digital engagement.
- Ability to manage multiple accounts and tasks efficiently.
- Self-driven, responsible, and able to work independently.
Preferred Qualifications
- Prior experience in social media management, digital marketing, customer service, or online community monitoring.
- Experience using social listening or monitoring tools is an added advantage.
Why Join SummitNext?
At SummitNext Technologies , we believe in empowering talent and creating opportunities for growth in a dynamic and fast-paced digital environment.
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