Customer Service Specialist

The Role As a CX Representative, you’ll be on the frontlines of our customer interactions. You’ll provide timely and professional support across multiple channels, leveraging tools like Richpanel, Shopify, and Recharge to resolve inquiries, manage orders, and ensure every customer has a smooth, positive experience with our brand. What You’ll Do - Respond to customer inquiries via email , chat, and other support channels in a friendly and professional manner. - Use Richpanel to manage customer interactions efficiently and keep communication organised. - Assist with order management, refunds, and fulfillment through Shopify. - Handle subscription-related inquiries, modifications, and cancellations using Recharge. - Troubleshoot customer issues with empathy and provide clear, helpful solutions. - Escalate complex issues to senior team members when needed. - Maintain accurate records of customer interactions and feedback. - Collaborate with the CX team to improve processes and customer satisfaction. What We’re Looking For - Prior experience in a customer support or CX role (ecommerce experience preferred). - Familiarity with Shopify, Recharge, and/or Richpanel is a big plus. - Strong written and spoken English communication skills. - Ability to multitask, stay organised, and manage time effectively. - A problem-solver with a positive, empathetic attitude. - Comfortable working in a remote environment across different time zones. What We Offer - Training and support on all tools and processes. - Opportunities to grow within a fast-moving ecommerce brand. - A supportive, collaborative team culture where every voice is valued.