Customer Service Representative (Job ID: VR1000)
IMPORTANT - Watch this quick Loom video on how to get hired:
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH
💼 We’re Hiring: Customer Service
📋 Job Information
- Job Title: Customer Service
- Job ID: VR1000
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Industry: Home Services / Virtual Assistant Services
- Location: Mexico
- Job Status: Full Time
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Work Schedule: 5 days per week, 9 hours per day, 1 hour lunch, two 15-minute breaks, Pacific Standard Time (PST)
- Compensation: $1000 per month
- Target Start Date: ASAP
🧩 Role Overview
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This role supports U.S.-based home services businesses by handling inbound customer calls and booking appointments.
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The selected candidate will represent the client as an extension of their internal team and deliver professional, friendly, and accurate customer interactions.
🏢 About the Client
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The client is a U.S.-based virtual assistant company that provides inbound call handling and appointment setting services.
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They support home services businesses such as cleaning companies, electricians, plumbers, landscapers, and similar trades.
🎧 About the Role
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The role focuses on managing inbound calls, answering customer inquiries, and scheduling appointments using client CRM and scheduling systems.
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Full training is provided on call scripts, customer handling, and booking procedures.
📌 Key Responsibilities
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Answer inbound calls from prospective customers in a professional and friendly manner
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Represent the client as if working directly in their office
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Use the client’s standard greeting and approved scripts
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Accurately answer customer inquiries about services
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Book appointments using the client’s CRM or scheduling platform
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Take detailed call summary notes during each interaction
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Record customer contact information, inquiry details, and relevant notes
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Send complete and accurate call summaries to the client after each call
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Send follow-up text messages or emails when required
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Maintain high accuracy and attention to detail at all times
🕒 Work Schedule & Shift Assignment
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Business operates 7 days per week based on client demand
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Available shifts (all times in PST):
- 5:00 AM – 2:00 PM
- 7:00 AM – 4:00 PM
- 8:00 AM – 5:00 PM
- 11:00 AM – 8:00 PM
- Rest days vary depending on client needs
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Common rest day combinations include:
- Monday–Sunday
- Tuesday–Wednesday
- Thursday–Friday
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Saturday–Sunday off is possible depending on client assignment
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Final shift assignment is determined after the 2-week training period based on call volume and coverage requirements
- Flexibility with scheduling is required
🛠️ Qualifications & Skills
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Internet speed of at least 40 Mbps with low latency
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Computer with a minimum of 6 cores, 12 threads, and 8 GB RAM
- Reliable backup power source
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Previous BPO or call center experience preferred
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Ability to multitask while managing calls and documentation
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Strong spoken and written English communication skills
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Confidence communicating directly with U.S.-based clients
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Excellent attention to detail with accurate data entry
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Willingness to receive feedback and make adjustments
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Flexible, dependable, and able to adapt to changing schedules
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Motivated, hardworking, and eager to add value
Submit your application today and take the first step toward your next great opportunity!
Originally posted on Himalayas