Customer Service Representative Full Time (Bilingual: French & English)

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Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.
Primary Tasks:

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Respond promptly to client emails and portal requests in French and English regarding their concerns

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Handle inbound and outbound phone calls , prioritizing urgent and last-minute client needs across both French and English-speaking customers

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Assist customers with their needs , offering empathetic support and swift coordination

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Update and maintain accurate customer records to ensure seamless information flow and accessibility

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Resolve client concerns efficiently and professionally , ensuring swift troubleshooting and clear communication in both languages

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Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions

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Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients

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Document all interactions and case updates , adhering to internal procedures, guidelines, and data privacy protocols
• Guest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests.
• Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up.
• Reservation Support: Process payments, verify guest details, and manage check-in workflows
• Ad hoc tasks

Required Experience:

- Fluent in English (written & spoken) & French (written & spoken)

- At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity

- Excellent English and French communication skills, both written and verbal (at least B2 level)

- Excellent phone, email, and instant messaging communication skills

- Solid organizational and time management skills

- Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP

- Experience with word-processing software and spreadsheets (e.g., MS Office)

- Knowledge of online calendars and scheduling (e.g., Google Calendar)

- Proactive & confident with keen attention to detail

- Able to work in EST

Software Tools and Websites Required:

Microsoft Office (Excel for trackers).
Cloudbeds (reservation management).
Ikea (guest journey management).
MaintainX (maintenance ticket system).

Schedule: 12 midnight to 8am EST (40hrs per week)

Salary: up to PHP50,000/month
Technical Requirements:

- USB Headset with Noise Cancellation feature

- Working Webcam

- Computer with at least 1.8 GHz processor and at least 4GB RAM

- Main Internet Service Speed: at least 25 Mbps cable connection

- Backup Internet Service Speed: at least 10 Mbps

Benefits:

- Job Security and Stability

- Paid Training

- Inclusive Culture

- Upskilling Opportunities

- 100% Work-From-Home

- Exceptionally Supportive Team

- Opportunities for Career Growth

- Fun Work Environment

- Holiday & Overtime Pay

Please note:

- Only qualified candidates will be invited to take the assessment & scheduled for an interview.

- We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

- You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

Originally posted on Himalayas