Customer Service Representative-Fitness (Remote - $15/hr)

American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department.

The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH's Fitness programs.

Remote Worker Guidelines
- Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Responsibilities

- Receives and responds to telephone calls from members, fitness clubs and health plans.
- Demonstrates knowledge and understanding of all ASH Fitness products and programs.

- Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner.

- Ascertains the nature of the call and records information in the appropriate system.

- Provides answers to member questions by following standard policies and procedures.

- Coordinates collection of necessary information, including member co-pays or payments when necessary.

- Forwards documentation to Research Team for follow up if issue requires additional action.

- Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.

- Handles all issues requiring additional action within the necessary timeframes.

- Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner.

- Attends and participates in meetings to discuss issues and foster teamwork among department personnel.

- Responds to requests from other ASH department personnel, contacting clubs and members as required.

- Performs other duties as assigned.

- Complies with all policies and standards.

Qualifications

- High School Diploma or GED certificate required.

- 1 year experience performing customer service duties required.

- Inbound call center experience preferred.

- Experience in healthcare preferred.

- Basic experience using Microsoft Office required.

Core Competencies

- Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.

- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.

- Ability to effectively organize, prioritize, multi-task and manage time.

- Demonstrated accuracy and productivity in a changing environment with constant interruptions.

- Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.

- Ability to exercise strict confidentiality in all matters.

Mobility
- Primarily sedentary, able to sit for long periods of time.

Physical Requirements
- Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions
- Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expr