Customer Service Representative

Job Description: We are seeking a friendly and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first attitude. Requirements - Key Responsibilities: - Respond to customer inquiries via phone, email, or chat professionally. - Assist customers with product or service information, orders, billing, and troubleshooting. - Resolve customer complaints efficiently and escalate issues when necessary. - Maintain accurate records of customer interactions and transactions. - Process orders, returns, and refunds as needed. - Follow company policies and procedures to ensure customer satisfaction. - Collaborate with internal teams to address customer concerns and improve service. Originally posted on Himalayas