Customer Service Representative-Clinical (Remote- $15/hr)

American Specialty Health Incorporated is seeking a Customer Service Representative to join our Customer Service-Clinical department.

The primary function of this position is to answer incoming calls from Providers, Members and Health Plans. The calls are focused on assisting callers with a wide range of topics from benefit information to problem resolution.

Remote Worker Guidelines
- Remote Worker Guidelines: This position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network. The internet connection must have a consistent 50 down/10 up Mbps minimum internet speed. 100 down/20 up is recommended to support higher quality video meetings.

Responsibilities

- Receives and responds to incoming telephone calls.
- Answer incoming calls and outgoing calls in a professional, accurate, timely and courteous manner.

- Communicates professionally at all times.

- Ascertain the nature of the call and record information in the ASH proprietary systems.

- Look up caller information using proprietary ASH systems and provide information to the caller.

- Forward logs requiring further research to the appropriate department.

- Utilize appropriate resources, including those online; to provide timely responses.

- Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely
manner.

- Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.

- Maintains safe, secure, and healthy work environment by following all legal and compliance requirements.

- Complete all ASH and CSS trainings timely.

- Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel. - Responds to requests for internal and external customers and/or clients, as required.

- Performs other duties as assigned.

- Complies with all policies and standards.

Qualifications

- High School Diploma or GED certificate required.

- 1 year experience performing customer service duties; inbound call center experience preferred.

- Basic computer skills.

- Strong verbal communication skills.

- Ability to utilize and maneuver in multiple systems during a single interaction.

Core Competencies

- Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.

- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.

- Ability to effectively organize, prioritize, multi-task and manage time.

- Demonstrated accuracy and productivity in a changing environment with constant interruptions.

- Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.

- Ability to exercise strict confidentiality in all matters.

Mobility
- Primarily sedentary, able to sit for long periods of time.

Physical Requirements
- Ability to see, speak, and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.

Environmental Conditions
- Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive