Customer Service Representative

🏢 Global Channel Management, Inc. · all Global Channel Management, Inc. jobs

📍 United States

📅 Posted 2026-08-12 · via Himalayas

🏷 Customer-Support,Optical-Industry,Customer-Representative,Customer-Service-Associate,Customer-Service,Call-Center-Representative

Customer Service Representative requires:

- GED, high school diploma

- SAP

- Optical experience

- 1+ years' customer service, hospitality, call center

- MS Office

- Good computer navigation skills

- Ability to work from home

- Laptop

- LAN connected, no WIFI

DUTIES:

- Answers incoming calls and processes orders.

- Resolves customer complaints, troubleshoots issues to determine best path for resolution.

- Correctly documents customer interactions and tracks call types.

- Maintains support service levels and upholds Luxottica's Customer Service standards.

- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

- Takes inbound phone calls for up-to 90% of assigned shift.

- Performs all other duties as assigned.

Originally posted on Himalayas