Customer Service (remote work )

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

- Ability to learn and follow all customer service procedures and policies

- Strive to meet and go above personal and team target goals

- Record, organize and file customer interactions and account changes

- Able to up-sell if needed

- Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

- Previous experience in customer support, client services, sales, or a related field

- Excellent at communicating over the phone and other communication platforms

- Basic computer skills and experience

- Able to multitask

- Excellent time management and prioritization skills

- Ability to listen actively, relay information, and answer questions and/or concerns.

- Customer-focused for positive customer experience and resolution

- MUST RESIDE IN CALIFORNIA

Benefits

- Health Insurance (dental and vision included)

- Excellent retirement plan

- Tremendous upward mobility into other positions and management

- Flexible hours

- Remote Position(s) available (work from home)

Originally posted on Himalayas