Customer Service & Onboarding Representative

This is a remote position.

Our client is looking for a Customer Service & Onboarding Representative to join their fully remote team. They operate in the digital marketing and consulting space, supporting growing businesses with data-driven systems, and have experienced strong expansion and industry recognition over the past few years.

This role is ideal for someone who thrives in a fast-paced environment, enjoys client interaction, and brings both structure and positivity to every process. The right candidate is proactive, detail-oriented, and confident managing onboarding workflows while delivering an excellent customer experience.
Responsibilities
- Manage client onboarding from kickoff through successful implementation

- Communicate clearly with clients via email, messaging platforms, and virtual meetings

- Coordinate internal workflows and task tracking using project management tools

- Ensure all onboarding steps are completed accurately and on time

- Support customer service inquiries and provide timely, professional responses

- Monitor campaign or implementation data and report on progress when required

- Collaborate with internal team members to ensure smooth delivery

- Identify issues proactively and propose solutions before they escalate

- Maintain organized documentation inside CRM and project management systems

Requirements

- Advanced English proficiency, both written and spoken

- Strong organizational and time management skills

- Proactive mindset with the ability to work independently

- Data-driven approach to tracking progress and measuring results

- High attention to detail

- Positive, professional communication style

- Ability to ask clarifying questions when needed

Qualifications
- Experience in customer service, onboarding, account coordination, or similar client-facing roles

- Familiarity with CRM and project management tools

- Experience supporting digital marketing or online business environments is a plus

- Comfortable handling multiple client accounts simultaneously

- Strong problem-solving skills and self-sufficiency

Benefits

- Full-time position

- 100% remote work environment

- Opportunity to grow within a fast-scaling digital consulting company

- Exposure to digital marketing operations and performance-based systems

- Collaborative and supportive team culture

Originally posted on Himalayas