Customer Service Consultant
Our client is a leading Australian mobile self-storage and moving provider. They offer convenient, flexible storage and moving solutions by delivering secure, weather-proof storage modules directly to customer doors. Their focus is on creating smooth, stress-free moving and storage experiences for clients across Australia.
They are now seeking to hire a Customer Service Consultant to deliver exceptional front-line service across phone, email, and live chat channels. This role is vital for handling customer enquiries, resolving issues under pressure, and maintaining strong customer relationships.
Job Responsibilities
Customer Support & Enquiry Management
- Liaise with customers via phone, online chat, and email to deliver exceptional service
- Handle high volumes of inbound calls and customer enquiries promptly and professionally
- Resolve customer issues effectively while maintaining composure under pressure
- Conduct outbound calls to follow up with customers and provide updates
- Maintain a positive, empathetic, and professional attitude across every interaction
Logistics & Payment Processing
- Assist customers with processing payments using payment management tools
- Support day-to-day operational logistics and booking schedules
- Operate and manage customer enquiries through online chat systems
- Collaborate with internal teams to ensure seamless service delivery
Work Schedule
- Initial training roster is Monday-Friday Australian Working Hours
- Training period runs for a minimum of 1 month until competency is assessed
- Permanent roster post-training includes mandatory Saturday shifts with a weekday rostered day off
Requirements
- Proven experience in a customer service or administrative role managing inbound calls, email support, and online chat
- Strong conversational ability and phone-handling experience
- Professional written English skills for live chat and email support
- High level of verbal English proficiency with a clear telephone manner
- Exceptional problem-solving skills and the ability to multitask effectively
- High attention to detail, strong reliability, and excellent punctuality
- Full commitment to working permanent Saturday shifts as part of the post-training schedule
Nice-to-Have Skills
- Hands-on experience using online live chat platforms such as Podium
- Previous experience using payment processing applications
- Prior background working in logistics, self-storage, or service operations
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- Adhoc Bonus