Customer Service Agent- Virtual - Temporary
OurStory
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”We are passionate about connectingpurposewith impact. Alightempowersclientsto builda healthierandmorefinancially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing,navigation, andabsence management.
Our Benefits
With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and visioncoveragesstartingDay One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.
Flexible Working
So that you canbeyour best at work and home, we consider flexible working arrangements wherever possible. Alighthas been a leader in the flexible workspace and “Top 100 Company for Remote Jobs”6yearsin a row.
Great PlacetoWork
Thanks to the work of everycolleague, Alight has received multiple awards of recognition including“GreatPlace to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awardsClick Here.
If you,Champion People,seekto Grow with Purpose,and embody the meaning of Be Alight– We invite you to join our team! Learn more at.
Overview
Alight Retiree Health Solutions is a business unit within Alight that assists Medicare eligible retirees in selecting appropriate Medicare health plans. A Sales and Service Customer Service Agent may handle any customer who does or does not have an enrollment with Alight Retiree Health Solutions or one of the Carriers we represent. Successful CSA’s have a basic Medicare understanding. The Customer Service Agent responsibilities may include, but are not limited to, making outbound calls and inbound calls to confirm/schedule/reschedule appointments with a licensed agent, answering inbound phone calls pertaining to the status of an application or general customer inquiries, educating members on benefit options that MAY be available, respond to instant live chat requests from customers and assisting customers with website navigation and self-service options. A CSA will be an empathetic, patient, and honest individual, who is performance driven and thrives in a challenging and ever-changing industry.
Job Responsibilities:
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Provide world class experience to our customers/members
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Ability to make outbound and inbound calls through the duration of assigned shift
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Provide accurate and complete information to customers/members
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Capable of active listening when engaging with customers/members, especially when they are asking questions about the reason for our call
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Ability to clearly communicate – BOTH written and verbally
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Absorb general knowledge of the Medicare healthcare industry, prescription drug plan, vision, and dental enrollments to ensure effectiveness when engaging and educating our customers/members
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Absorb new information and have the flexibility to adapt to new processes rapidly
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Comfortable with taking escalated calls w/ a customer/member in a calm and professional demeanor – if the time arises
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Ability to accept constructive criticism to ensure their success
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Meet and/or exceed key performance indicators
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Deliver a consistently positive and motivating attitude daily; always giving your best effort
Required Experience:
- Reside in the United States
- High school degree or equivalent.
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1+ years’ customer service experience in a call center environment
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Strong written and verbal communication and rapport building skills
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Experience and general comfort level usingMicrosoft Word, Excel, computer telephony, internet, and computer tools
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Desire to help individuals in a positiv