Customer Service Agent
Pay: $16 per hour
Needed Coverage : Morning- Evening hours
Job description :
Join the LEC Team where connection, fun, and flexibility meet great customer service!
Leading Edge Connections , LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from great people .
Do you love helping others, problem solving, and working from home? Then let's get to the details!
Day-to-Day Project Tasks:
- Support customers via CRM tools.
- Accurately document interactions and follow up on open issues.
- Identify trends or recurring issues and share insights with the team.
- Deliver quick, thoughtful, and empathetic resolutions
What We’re Looking For:
- Previous CRM experience required
- Strong typing, multitasking, and communication skills.
- Confident, positive, team-oriented attitude and a love for helping people.
If you’re ready to join a team that values energy, excellence, and connection, apply today and let’s make great customer experiences together!
Qualifications:
- 1-3 years call center experience required
- Technical experience strongly preferred, experience in current CRMs
- Ability to type 30 wpm with 90% accuracy or above consistently
- Strong messaging communication skills, active listening abilities
- Ability to work independently and utilize resources to resolve customer issues
- Great understanding of text and chat acronyms
- Have excellent grammar, but also know when to use the lingo
- Committed to meeting client metrics & goals/ability to implement actions for improvement
· Must have a High School Diploma or equivalent
Responsibilities
- Express genuine empathy and concern for your customers' issues and address as if they were your own
- Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information
- Ability to identify high-risk customer situations and escalate appropriately without hesitation
- Able to keep up with multiple CRM systems at a time
- Accurately document all required information and call details in the system
- Respond to and resolve open issues in an appropriate timeframe
- Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
- Ability to multi-task using multiple systems
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and fulfillment of hours selected
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Hardware/Software Requirements
- To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:
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Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
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Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores .
- Example: A 10-core computer with only 2 performance cores does not meet this requirement.
- Please check your system settings to confirm.
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Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.
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Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
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Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).
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Audio: USB noise-canceling headset.
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Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled
- ** Must have a wired USB headset with a microphone ** (Please use this in your interview)
Job Type:
-1099 Independent Contractor
Paid Training
Experience level:
- 1-3 years
Benefits:
- Remote Work From Home
Originally posted on Himalayas