Customer Service Agent

DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers.

- Determining the language needs of the caller

- Entering appropriate customer information as needed

- Accessing appropriate databases

- Quickly transferring calls to the appropriate staff member

- Providing additional assistance when needed

Requirements

- Excellent customer service, communication and interpersonal skills

- Ability to enter and access information using a computer terminal while responding to customer needs

- Excellent keyboarding skills

- Professionalism, accuracy and speed are essential

- Excellent command of the English Language – no other language skills are require

Location: Thane West

Job Type: Work from Home ( Only candidates residing in Mumbai will be considered. )
Benefits

- Private Health Insurance

- Paid Time Off

- Work From Home

- Performance Bonus

Originally posted on Himalayas