Customer service

Full-Time Customer Service Agent – Women's Fashion E-Commerce We are a fast-growing women's fashion e-commerce brand looking for an experienced, dependable Customer Service Agent. This is a full-time remote position for someone who communicates professionally, solves problems independently, and understands the pace of the dropshipping industry. We're looking for a long-term team member, with real opportunities to grow into senior and lead roles as the company scales. Your Responsibilities Respond to customer email s and support tickets through Gorgias Assist with order tracking, delivery questions, cancellations, returns, and refunds Handle complaints calmly and professionally, taking ownership until resolved Review and update customer orders in Shopify Maintain accurate customer and order information in Excel or Google Sheets Communicate with our team through Slack or ---------- Use AI tools such as ChatGPT or Claude to improve efficiency, while personally checking every response Follow company procedures and maintain a consistent brand voice Requirements Gorgias experience is required — applications without hands-on Gorgias experience will not be considered Strong hands-on Shopify experience (editing orders, processing refunds and cancellations) Previous customer service experience in fashion e-commerce or dropshipping Good knowledge of Excel or Google Sheets Excellent written and spoken English Experience using ChatGPT, Claude, or similar AI tools Available full-time (40 hours per week) and able to work US business hours Reliable internet connection and computer Organized, accurate, and able to work independently Patient and professional when dealing with difficult customers Compensation & Growth $3–4 USD per hour, depending on skills and experience Long-term position with room to grow into senior/lead roles as we scale How to Apply Please include the following in your application: Your previous e-commerce customer service experience Your hands-on experience with Gorgias and Shopify Which AI tools you currently use Your availability, time zone, and earliest possible start date Whether you are currently employed or supporting another brand Your expected monthly salary A short example response to a customer whose tracking has not updated for seven days. Your reply must include a concrete next step and a clear timeframe for the customer. Start your application with the words "Fashion Customer Support" so we know you have read the complete job description.