Customer & Salesforce Training Specialist
Overview
Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Inclusion, and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2 , you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes. Learn more.
Position Summary
The Customer & Salesforce Training Specialist is responsible for designing, developing, and delivering training programs that drive customer success, product adoption, and effective use of Salesforce across the organization. This role serves as the primary resource for customer education and Salesforce training, partnering with Sales, Customer Success, Marketing, Operations, and Technology teams to create engaging learning experiences for both external customers and internal sales teams.
The ideal candidate combines strong facilitation skills, Salesforce expertise, and a passion for helping others learn. They will develop scalable training programs, create supporting documentation, and serve as a trusted advisor to customers and employees seeking to maximize the value of Salesforce-enabled processes and solutions.
Responsibilities
Customer Education
- Design, develop, and deliver customer-facing education programs, webinars, workshops, and virtual learning experiences.
- Create engaging training materials, user guides, knowledge articles, instructional videos, and job aids.
- Partner with Customer Success and Sales teams to identify customer learning needs and adoption opportunities.
- Conduct onboarding and ongoing education sessions that support successful customer engagement and utilization.
- Gather customer feedback and continuously improve training content and delivery methods.
Salesforce Training
- Serve as the subject matter expert for Salesforce training initiatives.
- Deliver Salesforce training programs for internal employees and external users.
- Develop learning materials focused on system navigation, business processes, reporting, dashboards, and best practices.
- Develop learning materials focused on system navigation, business processes, reporting, dashboards, and best practices.
- Support user adoption of new Salesforce features, enhancements, and process changes.
- Maintain a library of Salesforce training resources and documentation.
Sales Enablement
- Support onboarding and development of sales team members through structured learning programs.
- Deliver training on sales processes, lead management, opportunity management, pipeline hygiene, and Salesforce best practices.
- Collaborate with Sales Leadership to identify skill gaps and training opportunities.
- Create sales playbooks, job aids, quick-reference guides, and enablement resources.
- Reinforce consistent sales methodologies and process adherence across the organization.
Content Development & Knowledge Management
- Develop and maintain learning curricula, certification pathways, training schedules, and educational conten