Customer Relationship Management (CRM) Manager

We are seeking a CRM Manager who can develop and execute customer relationship strategies that strengthen customer loyalty and maximize long term customer value. The role will primarily support businesses centered on Japanese traditional crafts, cultural experiences, and retail within the company's brands. You will play a key role in creating personalized customer experiences that connect both online and offline touch points while helping share Japanese culture with a global audience. You will work closely with various teams to analyze customer behavior, optimize CRM initiatives, and improve customer retention. Responsibilities Include: - Developing and executing CRM strategies to maximize customer lifetime value (LTV) - Analyzing customer data and creating audience segments for targeted campaigns - Managing customer communications through email, LINE, SMS, and other CRM channels - Planning and improving customer loyalty and retention initiatives - Monitoring CRM performance and optimizing campaigns using data driven insights Required Qualifications: - 3+ years of CRM experience - Experience analyzing customer data and developing CRM strategies - Experience managing email marketing campaigns - Experience setting KPIs and driving improvements using the PDCA cycle Preferred Qualifications: - Experience designing Shopify-based e-commerce websites - Experience creating landing pages and digital marketing assets - Knowledge of accessibility and responsive design best practices - Experience working in a multilingual or international environment We welcome candidates with strong analytical skills, a customer first mindset, and experience in CRM strategy and marketing automation. This position offers the opportunity to work in a fast growing, multicultural environment where innovation, ownership, and collaboration are highly valued. *Note: This position is not at GPlusMedia Inc. GPlusMedia Recruiting Service is assisting the hiring company with its recruitment process, including candidate screening and initial interviews. Successful candidates will be employed directly by the hiring company, not by GPlusMedia Inc. Due to the high volume of applications, only shortlisted candidates will be contacted. We sincerely appreciate your interest and thank you for your understanding.