Customer Expert - Czech, Bulgarian or Romania - Greece

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech, Bulgarian or Romanian speaking Customer Experts for their offices in Athens or Thessaloniki. Position: Customer Expert - Czech, Bulgarian or Romania Location: Athens or Thessaloniki (option fully remote within Greece) Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: - Provide customer support via phone, email, and chat channels - Handle customer inquiries related to products and services in a professional manner - Investigate customer concerns and identify the root cause of issues - Resolve complaints efficiently and ensure timely follow-up until resolution - Research customer cases using internal tools and resources - Maintain accurate customer records and update CRM systems accordingly - Escalate complex issues when necessary to ensure customer satisfaction - Deliver a high standard of customer service across all interactions - Contribute to a positive, collaborative, and team-oriented work environment. REQUIREMENTS: - Fluent or native-level in one of the languages Czech, Bulgarian or Romanian - Good English communication skills - Strong verbal and written communication abilities - Excellent active listening and problem-solving skills - Comfortable using computers and basic technology tools - Customer-focused mindset with a positive and professional attitude - Ability to work independently in a remote environment - Previous customer support, troubleshooting, or customer service experience - Experience working in contact centre, BPO, retail, hospitality, or support environments - Experience using CRM systems or customer service tools. BENEFITS: - Competitive monthly salary package - 2 additional salaries per year - Full remote work within Greece - Complete relocation support to Greece when required - Flight ticket paid and booked by the company - Temporary hotel accommodation upon arrival - Support with accommodation search process - Private healthcare benefits - Additional employee discounts and perks - Full training provided by certified instructors - Professional development and career growth opportunities - Participation in company events and CSR initiatives - Free online Greek language courses. Originally posted on Himalayas