CRM Lead – LATAM
Key Responsibilities
CRM Support & Administration
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Provide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality.
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Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.
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Ensure compliance with SLAs, governance, and HCC requirements.
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Lead UAT testing, system validations, and deployments in collaboration with IT teams.
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Execute operational activities such as:
- Cycle plan management
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Bulk uploads (holidays, structures, key messages)
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Product and content updates (Approved Emails, Veeva Materials)
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Analyze business requirements and lead solution design with IT and stakeholders.
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Manage user lifecycle (access, approvals, license optimization, and certifications).
Key Skills & Competencies
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Strong CRM Management (Veeva CRM / Omnichannel ecosystems)
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Stakeholder management (regional & global)
- Vendor & service management
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Data governance & compliance (HCC, Privacy)
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Process optimization and automation mindset
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Analytical thinking and KPI-driven decision making
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Strong customer orientation and business understanding
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Ability to assess impacts and translate business needs into solutions
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Strong negotiation and communication skills
Technical & Professional Requirements
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Experience in CRM administration / system management
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Advanced Microsoft Office skills (Excel, PowerPoint)
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Experience working with data, dashboards, and reporting tools
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Familiarity with ticketing tools (e.g., Zendesk) is a plus
Languages
- English: Strong (required)
- Spanish: Advanced (required)
- Portuguese: Desirable
Location
- Preferred: Mexico - Colombia
Duration
1 year
Originally posted on Himalayas