Crisis Communication Associate Trainer
Working Hours
As required by contract; flexible depending on training delivery.
Work Pattern
Remote, with travel as required.
Travel Requirements
International, sometimes at short notice
On-Call / Shift Work
May be called to deploy if there is a major incident
Special Conditions
Background checks required.
Purpose of the Role
The Crisis Communications Associate is a freelance, ad hoc role within Kenyon's global network of Associates, providing specialist crisis communications expertise to support clients in preparing for, responding to and recovering from crisis incidents.
Working alongside Kenyon's consultants and operational teams, the Associate delivers crisis communications training, workshops and exercises to help strengthen client preparedness. During live incidents, the Associate may be deployed to provide practical communications support, working as part of an integrated crisis management team to develop messaging, advise senior leaders, support media engagement, manage stakeholder communications and help protect organisational reputation during high-pressure situations.
This role requires individuals who can quickly adapt to different client environments, work collaboratively within multidisciplinary response teams and provide calm, professional advice in complex and fast-moving situations. Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, with opportunities to support clients across a range of industries and geographical locations.
Associates are engaged on an as-needed basis for both preparedness activities and operational deployments, supporting clients across aviation and other highly regulated or high-risk sectors, including transportation, oil & gas, hospitality, manufacturing, government, energy and critical infrastructure.
Scope & Decision-Making Authority
Autonomous Decision making:
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Makes informed decisions within their area of expertise while recognising when issues should be escalated to the Crisis Communications Lead, Deployment Lead or client representatives.
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Exercises professional judgement to adapt training materials and facilitation techniques to suit the audience, sector and learning objectives while maintaining alignment with Kenyon's quality standards.
Escalation points:
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Any changes to approved content, course objectives, or regulatory wording.
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Escalate decisions that could affect the delivery of services, client expectations, contractual commitments or commercial agreements.
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Budget-related decisions, including travel or material costs outside pre‑approved limits.
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Issues involving risk, compliance, safeguarding, or matters that affect crisis‑response strategy.
Cross Functional Authority:
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May collaborate with operations, deployment teams, SMEs and Product but cannot commit other teams to deadlines or deliverables without approval.
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May coordinate with clients on logistics but cannot negotiate contractual terms or service levels.
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No authority to approve vendor contracts, technology tools, or external suppliers
Geographic/Business Unit Scope:
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Supports training across the full Kenyon Emergency Services business unit.
- May be deployed globally
Key Relationships
Internal
- Training Manager
- Training Administrator
- Head of Product Development
- Operations
- SME’s
- VP Crisis Communications
External
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Delegates receiving training and consultancy
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Aviation operators during planning and exercise activities
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Clients across aviation, transportation, hospitality, energy, manufacturing, government and other high-risk industries during planning, training and exercise activities.
Key Responsibilities
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Review, develop and write Crisis Communications Plans aligned with applicable regulatory requirements, industry standards and organisational best practice across multiple sectors.
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Deliver high‑quality, interactive training in person and virtually via Microsoft Teams.
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