Creator Acquisition Manager

About Swipehouse Swipehouse is a performance-driven creator platform built by Hamster Garage - the affiliate agency behind programs for Uber, MasterClass, Xero, Reddit, and more. We connect social media creators with brand affiliate programs on a pure performance basis: creators get paid when they drive sales, and brands only pay for results. We currently run 15+ active brand programs across categories including travel, education, food, beauty, and SaaS. We're growing fast and we need a people-first team member to own the creator side of the business. The Role This is a 100% creator-facing role. Your job is to recruit, activate, and manage creators across Swipehouse's brand programs - making sure they have everything they need to start earning and keep creating. You'll be the main point of contact for creators on the platform: approving applications, reviewing content, answering questions, solving problems, and building relationships. This role is not a sideline or a small part of a bigger job. It is the job. You'll be managing creators across multiple brand programs simultaneously, each with its own commission structure, content guidelines, and requirements. Strong organisation and the ability to context-switch quickly are essential. What You'll Do Creator Recruitment & Activation - Review and approve creator applications across all active brand programs - evaluating content quality, follower count, platform presence, niche fit, and brand safety. - Reach out to approved creators to get them activated - meaning they create their affiliate link and start posting content. - Follow up with creators who have applied but not yet started, identifying what's blocking them and removing those blockers. - Send targeted outreach to shortlisted creators for specific campaigns, especially flat fee + commission activations. Video Review & Content Compliance For managed brand programs, creators must submit videos for review before they can post. You'll own this process end-to-end: - Conditionally approve creators and request a video submission via in-app messaging. - Review submitted videos against brand-specific compliance checklists - checking CTAs, affiliate link placement, language guidelines, logo usage, disclosure requirements, and tone. - Provide clear, specific feedback to creators when videos need revisions - keeping the conversation warm and helpful, not bureaucratic. - Once the video passes review, fully approve the creator so their affiliate link activates. - For brands that require it - share the approved video with the brand team for final sign-off and relay any feedback back to the creator. Creator Relationship Management - Be the day-to-day contact for creators on the platform - reply to every message. Answer questions about programs, commissions, content guidelines, and payment in a tone that feels like a real person, not a script. - Manage the creator email inbox - review AI-drafted replies, edit where needed, and send. Flag anything that needs human judgment or escalation. - Coordinate bonus payments and any brand-specific requirements with internal teams. - Flag creators who are strong performers so they can be prioritised for campaigns and higher commissions. Brand Program Support - Manage creator pipelines across all active programs simultaneously - tracking who's applied, who's approved, who's posted, and who's converting. - Coordinate with brand account managers to relay creator feedback, flag compliance issues, and share performance updates. - Support campaign launches - messaging the right creators at the right time with the right brief. - Help build out creator notes, messaging templates, and SOPs as programs scale. Operations & Reporting - Maintain creator tracking sheets/folers and dashboards - keeping records clean and up to date across all active programs. - Flag patterns: creators who are stuck, programs that are underperforming, messaging that isn't conv