Coveo Platform Lead
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
This posting is for a position within the Experience unit at Genpact . Experience is Genpact ’s capability for designing and improving the platforms, interactions and journeys employees and customers use every day. With deep expertise across leading platforms like Adobe, Microsoft, Sitecore, and Optimizely, we unite strategy, human-centered design, engineering and AI inside core enterprise systems, so experiences don’t just look better, they perform better, drive adoption and turn advanced technology into measurable business outcomes at scale.
Our Committement to YOU!
No matter who you are, where you come from, who you love, what you believe, or what you get excited about, we bring people together to make phenomenal work. That’s what makes us Genpact !
The Opportunity
We’re looking for a Coveo Platform Lead (Long Term Contractor) to own the search, discovery, and merchandising experience for one of our enterprise clients built on Coveo. This is a hands-on technical leadership role spanning platform architecture, search relevance tuning, and roadmap strategy partnering with product, engineering, and client stakeholders to turn Coveo into a measurable driver of commerce conversion and self-service outcomes.
You’ll take ownership of the Coveo implementation end-to-end: source and index configuration, query pipelines, and machine learning models for relevance, personalization, and recommendations along with the integration layer connecting Coveo to a headless commerce and content platform such as Optimizely. You’ll also work as, or alongside, a Product Manager to shape the search roadmap, prioritizing features, sizing ROI, and translating business goals into a backlog the engineering team can execute against.
If you love the intersection of search relevance, B2B commerce merchandising, and modern front-end engineering, and want to be the go-to Coveo expert for a portfolio of enterprise clients, this is your role.
Only those candidates that are local to USA and do not require any form of sponsorship will be considered.
This role is NOT open to any agencies.
What You’ll Do:
- Own end-to-end implementation and platform administration of Coveo for Commerce, including source and index configuration, query pipelines, and ML models (Automatic Relevance Tuning, Product Recommendations, Personalization).
- Architect and maintain the integration between Coveo and headless CMS/DXP platforms such as Optimizely, ensuring clean, reliable data flows between content, product catalog, and search indices.
- Tune search relevance and merchandising rules, ranking expressions, facets, filters, synonyms/thesaurus, featured results, and category/listing page rules to drive findability and conversion.
- Design and implement product recommendation and personalization strategies rooted in Coveo’s ML capabilities, tied to measurable commerce KPIs such as conversion rate, AOV, and search abandonment.
- Apply B2B commerce search patterns across account-based catalogs, contract pricing visibility, complex faceting, and buyer-role-specific relevance distinct from standard B2C search tuning.
- Evaluate and design conversational and generative AI search experiences (Coveo Relevance Generative Answering and related agentic/conversational search patterns) to extend beyond traditional keyword search.
- Partner with, or act as, a Product Manager on the search roadmap: prioritizing features, running ROI analysis, and aligning stakeholders on trade-offs between platform capability and business value.
- Contribute ha