Corportate Network Engineer
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group , are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Purpose of the role
The Corporate IT Matter Subject Expert for Network forms a part of the team of engineers that are focus on Network related technologies , within the wider Corporate IT team. The role involves driving the implementation, operation and improvement of the network tech stack and practices, including LAN/WAN/Wifi connectivity and firewalling, focusing on our corporate network reliability, scalability, and efficiency. Collaborates closely with the rest of the Technology, Corporate and Platform teams to align on and drive the Corporate IT network. The goal is to build and run a reliable, scalable, and secure network in HBX while fostering a culture of collaboration, innovation, and continuous improvement within the team.
Accountability and responsibilities
- Form a part of the Corporate IT Network team, providing support in day-to-day activities delivering high-quality results and meeting the service targets.
- Collaborate with the Corporate Network Lead and other Technology platforms teams to align on the Corporate IT roadmap and strategy.
- Driving the strategic network initiatives within the technology platform, focusing on on-premises and cloud connectivity and firewalling, meeting the delivery deadlines
- Apply best practices, implement standardized and automated processes, and ensure effective provision of network services, and related monitoring and troubleshooting.
- Provide technical support to troubleshoot and resolve network services related issues. Act as an escalation point for complex technical challenges, driving timely resolutions and ensuring minimal impact to operations.
- Contribute to the design, implementation and operational support of Zero Trust Network Access (ZTNA) solutions, ensuring secure access to corporate applications for on‑premises and remote users.
- Operate and continuously improve Zscaler-based services (e.g. ZIA, ZPA or similar), integrating them with corporate network, identity and cloud platforms.
- Collaborate closely with Security Operations (SOC) teams to support security monitoring, investigation and response related to network and access technologies.
- Ensure network and Zero Trust controls provide appropriate logging, telemetry and visibility to security platforms (SIEM, SOAR, EDR, etc.).
- Support incident response activities related to network security events, acting as a technical escalation point from a networking perspective.
- Stay updated with industry trends and emerging technologies related to the network services provided. Evaluate and recommend the adoption of new tools, technologies, and methodologies that align with the organization's goals and objectives.
- Be a part of a culture of collaboration, innovation, and continuous improvement within the team. Participate in the team knowledge sharing, take advances about learning opportunities, and impulse your skills in base of experimentation and creative problem-solving.
- Participate in discussions and decision-making pro