Corporate Vice President - Senior M365 Modern Workplace Engineer (Remote, any st
Location Designation: Hybrid - 3 days per quarter
Role Overview
New York Life is seeking a Senior M365 Modern Workplace Engineer to serve as a hands-on technical authority responsible for the design, engineering, migration, and operational excellence of the enterprise’s Microsoft 365 platform and its core messaging and collaboration services.
This is an individual-contributor role that combines expert-level engineering ownership, solution design, and day-to-day execution with technical leadership and mentoring of engineers and vendor partners. The position requires deep subject-matter expertise in Exchange, Teams, and the broader M365 ecosystem, with additional responsibilities supporting SharePoint Online, OneDrive for Business, Microsoft Intune, Microsoft Purview, and Power Platform initiatives as needed.
A key dimension of this role is identifying and championing opportunities to leverage AI and intelligent automation—including Microsoft Copilot, M365 telemetry, and platform analytics—to optimize operations, improve service quality, and drive continuous improvement across the modern workplace environment.
You will partner with security, identity, infrastructure, compliance, operations, and business stakeholders to deliver modern workplace solutions that are secure, reliable, and user-centric. The ideal candidate thrives in a regulated environment, leads through expertise and influence, and brings a forward-thinking mindset toward applying AI to everyday platform operations.
What You’ll Do:
Microsoft 365 Platform — SME & Platform Ownership
- Serve as the enterprise subject-matter expert for Microsoft 365, with primary ownership of Exchange Online, Exchange Hybrid, Microsoft Teams, and Cisco IronPort
- Own tenant-level configuration, lifecycle management, and platform standards across the M365 ecosystem
- Provide hands-on design, configuration, and troubleshooting of enterprise M365 services
- Act as the final technical escalation point for complex, high-impact platform issues
- Monitor Microsoft 365 Service Health, Message Center updates, and roadmap changes to proactively manage platform evolution and communicate impacts to stakeholders
Exchange Online & Hybrid Messaging
- Own mail flow architecture, hybrid configurations, connectors, transport rules, security controls, and compliance features across the enterprise messaging environment
- Manage Exchange Online Protection (EOP), anti-spam/anti-phish policies, and Cisco IronPort integration for mail hygiene
- Administer recipient management, shared mailboxes, distribution lists, public folders, and resource scheduling
- Troubleshoot complex mail flow, delivery, and routing issues across hybrid and cloud environments
Mailbox & OneDrive Migrations
- Lead and execute large-scale mailbox migrations including on-premises Exchange to Exchange Online, cross-tenant, and hybrid migration scenarios
- Lead and execute OneDrive migrations including user data migrations, tenant-to-tenant transitions, and identity/access/data-integrity considerations
- Design migration strategies that minimize risk, downtime, and end-user disruption
- Own post-migration stabilization, validation, optimization, and legacy platform decommissioning
Microsoft Teams — Administration & Governance
- Manage the enterprise Teams environment including policies for messaging, meetings, calling, guest access, and external federation
- Administer Teams apps, permission policies, and third-party integrations across the organization
- Configure and manage Teams voice services including calling plans, auto-attendants, call queues, and Direct Routing or Operator Connect where applicable
- Define and enforce Teams governance standards including team creation policies, naming conventions, lifecycle management, and archival processes
- Monitor Teams service quality using Call Quality Dashboard (CQD) and troubleshoot audio, video, and connectivity issues
AI Integration & Operational Optimizat