Consumer Lending Specialist
Connexus Credit Union - Who We Are:
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.
Connexus offers an Amazing Benefits package:
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20 days of paid time off and 10 paid holidays
- 16 hours of paid Volunteer Time Off
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401K Retirement with up to 6% employer match
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Excellent Health, Dental, Vision insurance, including multiple plan options
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Health Savings Account with generous employer contributions
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Employer paid Life insurance, Short-Term and Long-Term Disability
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Tuition Reimbursement from $4,000 - $7,000 per calendar year
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Robust Learning and Development program that includes an annual professional development stipend
About the Role:
The Consumer Lending Specialist identifies lending solutions that best meet members needs by interviewing them and guiding them through the loan application process from start to finish. They analyze credit reports, and underwrite consumer loans within established lending authority while ensuring compliance with all applicable regulations and credit union policies. In addition to delivering exceptional member service through proactive communication and timely loan status updates, they identify opportunities to cross-sell lending productions and other credit union services that strengthen member relationships. Consumer Loan Specialists require a high level of accuracy, sound decision-making, and strong sales performance to consistently achieve loan production, ancillary product penetration, and quality standards.
Responsibilities:
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Interview consumer loan applicants and provide information on loan products that best meet the member's needs. Request and review all required information and documentation to complete a loan. Assist member in completing loan applications.
- Obtain and evaluate credit reports.
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Evaluate income, calculate debt-to-income ratios.
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Use NADA / J.D Power valuation tool to evaluate collateral requirements and proposed collateral values.
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Proactively evaluate applicant's eligibility for other credit union loans, products, services, and cross sell and/or refer to the appropriate department.
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Effectively underwrite and approve consumer loans up to $30,000.
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Responsible for achieving $100,000 in monthly upsell / cross-sell opportunities.
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Responsible for selling GAP protection to members/borrowers and maintaining 50% penetration monthly.
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Responsible for selling mechanical breakdown policies to members/borrowers and maintaining 25% penetration monthly.
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Responsible for selling payment protection to members/borrowers and maintaining 40% penetration monthly.
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Maintains a high level of accuracy and quality at 97% or greater as it pertains to loan files.
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Evaluate risk and determine outcome of each loan request. Use credit lending limits and authority appropriately. Assure that loans, are within program guidelines and individual approval limits. For amounts exceeding program guidelines or individual limits, refer to manager.
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Regularly and proactively communicate with members/borrowers providing loan status updates to ensure proper understanding of milestones.
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Engage directly with members via incoming calls, emails and online banking to discuss their loan titles, handing follow-up as need to address questions. Provides exceptional customer service in all interactions, while achieving established efficiency goals.
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Correspond with members, applicants and creditors to resolve ques